FAQs and Support

Here’s a few tips to help troubleshoot the problem and get you back on track:

• Make sure your internet browser is updated to the newest version. Whether you use Microsoft Edge, Google Chrome, Apple Safari, Mozilla Firefox or any other browser, the newest version will give you the best online banking experience and the highest level of security. If you have a really old version, online banking may not work with your browser.
• Make sure cookies are enabled on your browser. Your browser’s help section will include instructions on how to do this.
• Make sure JavaScript is enabled on your browser. As with cookies, your browser’s help section will have instructions on how to do this. JavaScript makes certain functions within online banking possible – the print button, for example.

If you’ve checked these things and you’re still not having any luck, give us a call at 1.866.863.6237 and we’ll help troubleshoot what’s preventing online banking from working for you.

Yes! Here’s how you can tell:

• The web address (URL) will change from “http” to "https", which means the server is secure.
• You’ll see a closed padlock at the top of your browser window, next to the web address.
• Find more information on our Online and Mobile Banking security page.

• There’s no set-up or cost to use Personal Online Banking! Certain transactions may have a fee.
• Fees for Business Online Banking vary based on the needs of the individual business. Call our Contact Centre at 1.866.863.6237 for more information.

It’s really easy to use, but you can check out Personal Online Banking FAQ and the Business Online Banking FAQ for more details and information.